Overview
From $66,951 to $85,138 Annually
365 Jordan Road
Troy, NY 12180
Minimum Qualifications
Competitive Qualifications:
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 56.2, 70.1 and or 70.4 of the Civil Service Law.
Transfer:
For 52.6, 70.1, or 70.4 transfer to a Supervising Computer Operator, salary grade (SG)-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above.
Appointments via transfer must not result in second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website:
https://careermobilityoffice.cs.ny.gov/cmo/
Provisional and/or Non-Competitive promotion (NCP) qualifications:
You must be a qualified employee of the Office of the New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as a Senior Computer Operator.
Provisional and/or NCP notes:
If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a non-competitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.
If the number of interested candidates who meet the promotional qualifications is more than three, the agency; at its discretion, may nominate one or more of the candidates for a provisional promotion under the provisions of Section 65 of the Civil Service Law.
Duties
- This position resides on the Scheduling Services team in the Bureau of Operations Services within the Chief Information Office.
- Create procedures in enterprise batch scheduling software according to instructions provided by technical staff.
- Perform necessary actions to ensure proper execution of batch schedules.
- Monitor enterprise batch schedule progress and report issues to the appropriate technical teams for resolution.
- Review daily batch processing schedules and instructions with Operations staff to ensure they have a clear understanding of the task required to successfully execute the batch schedule.
- Migrate programs and files into production libraries.
- Review shift turnover reports and discuss the status with staff of previous shift.
- Serve as lead or participate on special projects including creating new procedures and maintaining documentation.
- Analyze job failures and take appropriate action to communicate and resolve the issue, following run book documentation or additional business user instructions provided.
- Effectively communicate with technical staff when assisting in resolving job failures or completing ad hoc requests.
- Document job failures and resolutions and notify appropriate staff.
- Update shift turnover reports with key information relaying the status of batch schedules, job requests, and notice of issues encountered or items requiring follow-up.
Knowledge, Skills & Abilities
- Demonstrated excellent oral and written communication skills.
- Demonstrated strong troubleshooting, problem solving, and organizational skills.
- Ability to manage multiple tasks and deadlines.
- Ability to interact with technical and business staff.
- Ability to work independently.
Additional Comments
Reasonable Accommodation
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
Some positions may require additional credentials or a background check to verify your identity.
The Office of the State Comptroller (OSC) does not participate in E-Verify and does not sponsor visa applications.
OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:
- A state pension with vesting after five years’ service
- Comprehensive medical, dental and vision insurance available to all employees and their dependents
- Flexible spending accounts for dependent and health care
- Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
- Public Service Loan Forgiveness (PSLF)
- NYS Deferred Compensation plan
- Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
- Holiday and paid time off
- Shift and geographic pay differentials
- A committed continuous learning environment
- Informational Brown Bag sessions
- Wellness at Work Programs to promote employee health and wellness
- OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
- And much more
Kathy Shellhamer
P: (518) 474-1924
F: (518) 486-6723
[email protected]
Division Contact
Lisamarie Hitchcock
[email protected]
To Apply
Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications. Reference Item #00615-KKS on your cover letter for proper routing. Documents must be sent as unlocked and accessible attachments.